Refund policy
Last Updated: August 29, 2026
At Alarab Luxe, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, or incorrect product, please contact us and we will be happy to assist you.
Return Period
Eligible products can be returned within 7 days of delivery.
To qualify for a return, the product must be:
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Unused and unburned
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Unopened
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In its original condition
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In the original packaging
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Accompanied by your order details or proof of purchase
Damaged or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please provide your order number and clear photographs of the product and packaging so that we can review the issue and provide an appropriate solution.
Non-Returnable Products
Returns may not be accepted for:
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Used or burned candles
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Opened fragrance products
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Products damaged after delivery due to improper handling
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Personalized or customized products
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Gift cards
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Final-sale products where specifically stated
Refunds
Once your returned product is received and inspected, we will notify you regarding the approval of your refund.
Approved refunds will be processed to your original payment method. Please allow up to 10 business days for the refund to be processed. Your bank or payment provider may require additional time to reflect the amount in your account.
Exchanges
If you receive a damaged, defective, or incorrect product, we may offer a replacement or exchange, subject to availability.
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, cancellation may not be possible.
For return or refund assistance:
Email: alarabluxe@gmail.com
Phone: +971 50 344 6507